At doterrastores, we want you to know exactly when your order will arrive before you check out. This page explains our processing times, delivery estimates, shipping coverage, and how to track your package.
Where We Ship
We currently ship only within the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, or any other U.S. territories. We also cannot deliver to P.O. Boxes, APO/FPO addresses, or international destinations.
Orders placed from outside these areas may be cancelled and refunded in full.
Order Processing
| Detail | Information |
|---|---|
| Order cutoff time | 2:00 PM Central Time (CT), Monday – Friday |
| Processing time | 1–2 business days |
| Business days | Monday – Friday, excluding federal holidays |
| Order handling location | 28 Heelstone Dr., Cabot, AR 72023, United States |
Orders placed before 2:00 PM CT on a business day are generally submitted to our warehouse the same day. Orders placed after 2:00 PM CT, on weekends, or on federal holidays begin processing on the next business day. The cutoff time gives our team and the carrier enough time to pick, pack, and hand off your order for the same-day carrier scan.
Processing time is not the same as delivery time. Processing is the time we need to prepare your order before it leaves our facility.
Delivery Time
| Shipping Method | Estimated Delivery Time After Shipment | Cost |
|---|---|---|
| Standard shipping (contiguous 48 states) | 3–5 business days | Free |
Total estimated delivery time = processing time (1–2 business days) + transit time (3–5 business days).
So in most cases, you can expect your order to arrive within 4–7 business days after you place it, assuming normal carrier operations.
Carriers
We select the carrier based on the destination state and the most reliable service available for that route. Depending on your delivery address, your order may be shipped through a major national parcel carrier or a regional carrier that serves your area. The carrier name and tracking number will be included in your shipping confirmation email once your order leaves our facility.
We do not guarantee that a specific carrier will be used for every order, because the best route depends on your location and the carrier’s service coverage. However, every order is shipped with a carrier that provides tracking and delivery confirmation.
Tracking Your Order
When your order ships, we will send a shipping confirmation email to the address you provided at checkout. That email will include:
- The carrier name
- Your tracking number
- A tracking reference you can use on the carrier’s website
If you do not receive a shipping confirmation within 2 business days of placing your order, please contact us at info@doterrastores.my so we can check the status.
Delivery Delays
The delivery times above are estimates provided by the carrier, not guaranteed delivery dates. Weather, peak season volume, carrier disruptions, and other events outside our control can occasionally extend transit time. If your tracking shows no movement for an unusual period, contact us and we will work with the carrier to locate your package.
Shipping Questions
For any shipping question, including address changes before shipment, delivery issues, or lost packages, contact us at:
Email: info@doterrastores.my
Phone: +1 501-743-8584
Service hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)
Address: 28 Heelstone Dr., Cabot, AR 72023, United States