doterrastores respects your privacy. This policy explains what information we collect, why we collect it, how we use it, and what choices you have. It applies to doterrastores.my and to any order you place with us.

Information We Collect

We collect the following types of information when you use our website or place an order:

  • Identity and contact information: name, email address, phone number, and shipping address
  • Payment information: payment method details needed to process your transaction. We do not store full card numbers on our servers; payment data is handled by our payment processors.
  • Transaction information: products purchased, order value, order date, and order status
  • Technical information: IP address, browser type, device type, operating system, and approximate location derived from IP
  • Usage information: pages viewed, time spent on pages, referring URLs, and interactions with our site
  • Cookie data: small text files that help the site function, remember your preferences, and measure site performance

How We Use Your Information

We use the information above for specific purposes:

  • Order processing and shipping: to confirm your order, process payment, prepare your package, hand it to the carrier, and provide tracking updates
  • Customer service and after-sales support: to answer questions, handle returns and refunds, and resolve delivery issues
  • Website optimization and analytics: to understand how visitors use our site, improve page performance, and make the shopping experience clearer
  • Security and fraud prevention: to detect unusual activity and protect both you and our store
  • Legal compliance: to meet applicable tax, accounting, and consumer protection requirements

We do not sell your personal information. We share information only with service providers who need it to perform a specific function, such as payment processors, shipping carriers, and analytics providers. These providers are expected to protect your data and use it only for the service they provide to us.

Cookies

Cookies help us keep your cart working, remember your preferences, and understand which pages are useful. You can block or delete cookies through your browser settings. If you disable cookies, some parts of the site may not work as intended, including the shopping cart and checkout.

Data Retention

We keep order and transaction records for as long as needed to fulfill orders, handle returns, meet accounting requirements, and resolve disputes. When information is no longer needed, we delete it or anonymize it.

Your Choices and Rights

You may contact us to:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your information, subject to legal and operational requirements
  • Opt out of marketing emails by using the unsubscribe link in those emails

To make a request, email info@doterrastores.my. We may need to verify your identity before acting on a request.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

If we make material changes to this policy, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or a notice on the site.

Contact

doterrastores
28 Heelstone Dr., Cabot, AR 72023, United States
Email: info@doterrastores.my
Phone: +1 501-743-8584
Service hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)